Delivery Information

Q1. What are the shipping options available?

Normal mail: To save cost for customers, items would be bubble-wrapped to protect the items. However, we are not able to guarantee that the item would not be crushed in transit or be responsible for any mail lost.


Registered mail: Comes with tracking number and items would be mailed out in a parcel box for items that have the possibility of being crushed during transit. This shipping is highly recommended.


Uparcel: Is an external courier service where items are hand-carried and shipped to your address. You may select the timing to receive the items either from 2-6pm or 6-10pm. Shipping for this service is $6. You will receive the item within 2-3 working days after payment.


Qxpress: This is the cheapest courier alternative for just $5 flat. The parcel would be given to the Qxpress and they will deliver to you within 2-3 working days. Delivery are done on from 10am to 8pm except Sunday. If your shipping address is an office address, delivery would be done during office hours on weekdays only.


Inhouse courier: Is a service provided by Nathaniel’s Toys, customers can choose a preferred time to have the items delivered depending on the availability of our schedules.


Inhouse Express: Is an express service provided by Nathaniel’s Toys for urgent orders to be delivered within 1 day.


Free Delivery: This option is offered when you meet the minimum purchase requirement of $60. It would be a free courier service using Uparcel or our inhouse courier.


Q2. Do I have to pay for shipping/delivery?
Yes, our products prices listed do not include delivery charges. However, we do free delivery for orders above $60. We highly recommend registered mail or courier service as we will not be responsible for lost mail.

Registered/Normal postage will be done via Singpost. 

Courier Service can be via Uparcel or select our inhouse delivery service. More information of these services can be found here. 

http://www.uparcel.sg/

For overseas delivery, please email us at: contactus@nathaniel-toys.com and we will advise you on the rates.


Q3. Can I self collect?
We do not recommend self collection, but it can be arranged for bulky items or large orders above $150 should you require it urgently. 


Q4. When will I receive my item?
After your payment has been received, we will pack them and mail them out within 1-2 working days. Registered / Normal mail via singpost will usually take 1-2 working days to receive. For Courier Service see the shipping options in Q1. However, we cannot guarantee any delay on the third-party side.